To make sure you find your new favourite thing we accept returns of unworn items for 30 days after your order. We even offer free shipping for certain orders. In case you want to receive a refund, you will only have to pay for shipping the items back to us. If you have paid with Paypal and are based in Germany, there is the option to be reimbursed by Paypal for the shipping costs for the return. You can find more information about this here.
Please fill out the form provided below, then send the unworn article with hangtags attached back to us, for example as a DHL package: Yahmo c/o MOODJA, Strasse der Einheit 142-148, 14612 Falkensee, Germany
You don't need to include anything else in the package. We are able to match the parcel to the order based on the sender's address. We will refund you as soon as the item arrives and after its condition has been checked by us. This process may take up to 14 days, but normally it is a lot quicker. You will receive an e-mail confirmation once we send out the refund to you.Exchange
For an exchange of items please return the unwanted item as described above and simply place a new order.
In case you experience an issue with one of our items, please send a message to firstname.lastname@example.org and explain the problem and provide pictures. We are confident that we can find a solution.