How do I make a return?
You can return unworn items within 30 days.
For returns from Germany, EU, Switzerland, UK:
Simply fill out the return form to register your return and download the shipping label. Pack the items securely and drop off the package with the courier listed on the label.
Return shipping costs will be deducted from your refund
For returns from other countries:
Fill out the return form to register your return. Pack the items securely and send them to:
Yahmo GmbH c/o MOODJA
Leipziger Strasse 20
14612 Falkensee
Germany
Please make sure the sender name matches the ordering person so we can process your return.
How does the refund work?
Refunds are issued within 2-5 business days after we receive and inspect the items (up to 14 days max). You’ll receive an email confirmation when the refund is processed to your original payment method. Note: Some payment providers may take 1-3 working days to complete the refund.
How do I exchange an item?
You can exchange unworn items within 30 days.
For exchanges within Germany:
Fill out the exchange form to register your request and download the provided shipping label. Pack your items securely and drop off the package with the courier listed on the label. Once we receive and process your return, the exchange item will be sent to you automatically. Exchanges within Germany are free.
For exchanges within the EU:
Fill out the exchange form to register your request and send the package to us at your own cost:
Yahmo GmbH c/o MOODJA
Leipziger Strasse 20
14612 Falkensee
Germany
Once we receive and process your return, the exchange item will be shipped to you free of charge. Please ensure the sender name matches the ordering person so we can assign the return to your order.
For orders from non-EU countries we unfortunately cannot offer an exchange.
One of my items arrived damaged. What do I do?
So sorry that happened. For defective or damaged items, please reach out to support@yahmo.com including pictures and a brief explanation of the issue and we’ll take care of a replacement.
Have a question?
We are here to help. Write us to support@yahmo.com.
