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Right of Withdrawal

You have the right to cancel this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the first goods. In the case of a contract for the delivery of goods in several partial consignments or pieces, on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.

In order to exercise your right of withdrawal, you must inform us, Pautzke/Winter GbR, Gerichtstr. 23, 13347 Berlin, support@yahmo.com, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. You can also fill in and submit the model withdrawal form or another clear declaration electronically on our website www.yahmo.com/returns. If you make use of this option, you will be informed by e-mail. If you make use of this option, we will immediately send you an e-mail confirming receipt of such revocation.

To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.



Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than thirty days from the day on which you notified us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the thirty-day period. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.



Sample cancellation form

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods*/the provision of the following service*.

Ordered on*/received on*
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date ____.____.____

 

*delete as applicable

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